Refund policy

Conditions, deadlines and procedures for withdrawal

1. Right of withdrawal & cancellation period:
In the case of distance selling contracts pursuant to Section 312g Paragraph 1 of the German Civil Code (BGB), consumers are generally entitled to a 14-day statutory right of withdrawal pursuant to Section 355 of the German Civil Code (BGB), as soon as the consumer or a designated third party, who is not the carrier, has taken possession of the goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging..

2. No right of withdrawal
There is no right of withdrawal for worn or sealed goods which are not suitable for return for health reasons if their seal has been removed after delivery.

3. Declaration of revocation
The revocation takes place by means of a clear declaration of the decision to revoke the contract to the seller.
The revocation can be declared in any form (e.g. e-mail) via sample revocation form or informally.

You also have the option of declaring your cancellation using the electronic cancellation function provided on our website. This function is permanently accessible in the footer of our website under "Cancel Contract".

Using the electronic cancellation function is not mandatory. To meet the cancellation deadline, it is sufficient to send your notification of exercising your right of cancellation before the cancellation period expires.

4. Consequences of revocation
The seller and consumer are no longer bound by their declarations of intent aimed at concluding the contract if the consumer has revoked his declaration of intent in due time. The services received must be repaid no later than within 14 days from the day on which the seller received notification of your revocation of this contract.

5. Reimbursement of payments
-The seller must refund any payments made by the consumer for the delivery.
-For the reimbursement, the seller must use the same means of payment that the consumer used.
-The seller may refuse repayment until he has received the goods back.

6. Return costs
The consumer shall bear the direct costs of returning the goods.

7. Replacement value
The consumer must pay for any loss of value of the goods if this loss of value is due to handling which is not necessary to check the quality, properties and functioning of the goods.

8. Cancellation Form
Cancellation via the electronic cancellation function provided on our website. This can be found permanently accessible in the footer of our website under "Cancel Contract".

Sample Cancellation Form
– To: AlnoX GmbH & Co KG, Im Wiesfeld 9, 65795 Hattersheim am Main, Email: vip@marco-dan.com
– I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods/the provision of the following service:
– Ordered on ___________/received on ___________
– Name of consumer(s) ___________
– Address of consumer(s) ___________
– Signature of consumer(s) (only if notification is on paper)
– Date ___________